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Fototapety, naklejki, obrazy i plakaty – PixersCookies Policy

The website uses its own and partners cookies to ensure the proper functioning of all store functions and for analytical and marketing purposes. Cookies will be used primarily in tailoring marketing content to your preferences and needs. The use of analytical and marketing cookies will require your consent, which can be confirmed by "Accept all". If you need to adjust your consent to the use of cookies by us and our partners, please click on "Manage cookies." Your consent can be withdrawn at any time, by changing the selected settings. The use of cookies is equivalent to the processing of your personal data, the administrator of which is Pixplanet Ltd. In some cases, the data controllers may also be our partners. All information about the use of cookies and the processing of your personal data by us and our partners, as well as your rights, can be found in our Cookies Policy

Complaints and returns

DAMAGED PACKAGE

If you notice that the package is damaged, collect it from the courier and ask for it to be opened it in his or her presence. If the contents are also damaged or incorrect, fill in the complaint form. The Seller will resend your order at no extra cost or will refund your money within 14 business days. If you notice the package is damaged after the courier’s departure, unfortunately, neither the damage to the package, nor the complaint will be recognized.

DOOR-2-DOOR Complaint

Should you detect technical defects upon receipt of the package with sample including:

  • - wrong size
  • - wrong crop/wrong material
  • - integral parts of the order are missing

To submit your complaint, complete the form at the bottom of the page.
The Seller will resend your order at no extra cost or will refund your money within 14 business days.

PLEASE NOTE

Technical defects do not include: color differences due to the differences in color reproduction on computer monitors.

Returns

We deal with every order individually and we do our best to make sure you are pleasantly surprised. However, if the ordered product does not meet your expectations, you can use the option to return it within 365 days of delivery of the order, without giving any reason.
You have three options to choose from when returning your service:

  • You will receive a corrected order - in accordance with your indications.
  • You will be provided with a new order for the same price.
  • You can receive a refund as a Voucher.

To return your purchase contact the Seller by completing the form at the bottom of the page.

Submit a complaint or return

Enter the email address you used when placing your order and your order number to move to the page containing the form.